Your role decides what you can see and do within the system. You may have more than one role, depending on your job.
The email inviting you to join the system contains a link to help you get started with the activities for your role.
Only Admin can change people’s roles. So, if you need to do things that are in a different role, talk to Admin.
Incident management is one example of how Proactively can help you. The workflow is the same when carrying out inspections, reporting defects etc.