Ask a series of questions. You will probably need to see the person responsible for Proactively in your company who will have the correct permissions.
Is the mobile form published?
Permission needed: App design
- Click App Design and select Forms
- Scroll down to find the form you want to see
- Ensure the dropdown on the right is set to ‘Published’

Has the form been given to the Team that needs it?
- Click Admin and select Teams
- Decide which team needs this form? Select the team from the Teams list on the left. (eg. France)
- Ensure that the form you want to see has been selected
- Save any changes

Are the people who need the Form members of the right Team?
- Click Admin and select Users
- Use the search bar to find the person you want to see the form
- Click on their name to view data for that User
- Make sure they are a Member of a Leader of a team that has uses the form
- Save any changes
