Why report incidents?

NPA and Petroleum Service Providers (PSP) want to work together to reduce unsafe work practices and keep people and businesses safe.

Collecting data about incidents in the Downstream Petroleum sector, including the causes, will let us

  • Establish the extent of safety problems within the Downstream Petroleum sector, develop policies, strategies and action plans for improvement
  • Monitor trends, and make comparisons with other industry sectors and countries
  • Identify high risk activities for interventions
  • Find the risk factors that lead to incidents
  • Develop good practice guidance and education programmes
  • Evaluate the effectiveness and monitor achievement of these strategies.

In order to improve safety we must have reliable data. When sufficient data is collected, patterns emerge that we can learn from. It is not possible to find out what causes incidents, and then develop corrective measures, unless details describing the incidents are recorded. NPA are therefore asking PSP to use the Proactively incident reporting system.

The NPA incident system

Incident data is managed using the Proactively system.

1. Collect data

Nominated people in the PSP companies send Incident report forms to tell NPA about work related incidents in their company.

NPA inspectors read the incident reports and decide if further investigation is needed. They may choose to visit your site and work with you to learn more about an incident.

NPA Incident report forms and investigation forms are available on the Proactively mobile app, and in the web portal which can be accessed from the NPA web site. All data is held securely. Companies can see their own data at any time, but not data from other companies.

2. Corrective actions

If an NPA inspector decides that action is needed, they give the company a Corrective Action saying what needs to be achieved. The company will decide how to do this. They can add photos to the Proactively system to show that it has been done. The NPA inspector looks at the pictures and if they solve the problem will close the action.

3. Analyse and share information

The dashboard analyses and displays information. It tracks performance, shows trends and helps NPA and companies learn about what incidents occur and why.

  • Companies can see a dashboard with their own data, to help them keep track of incidents. They will be able to benchmark their results with the Downstream Sector.
  • NPA can see data from all companies. This large data set gives good insight to what causes incidents. They will use this to develop good practice guidance. Anonymised information will be shared with the PSP.

Incident reporting is good

It is important to build a culture of ‘its good to record incidents, what-ever the cause’ to prevent under reporting.



Updated on January 5, 2022

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