Get feedback

Who can receive feedback?

People who are logged into the mobile app using an email address and password are able to receive feedback directly to the Mobile App. It appears in the messages button at the bottom of the front page.

People who have got the mobile app using a QR code are in ‘anonymous’ mode. The Proactively system groups all these people as ‘QR Code User’ rather than knowing who exactly sent the report. QR code users can not receive feedback.

(of course, you can ask QR code users to provide and name and contact details, and send feedback outside the Proactively system)

Read a message

Click on the messages button and you will be able to read the message.

Who can send a message?

Usually messages are sent by your team leader. When he reads your report, he is prompted to send feedback.

However, anyone with permission to read your report is able to send you a message.

Can I reply to messages?

The message system in Proactively is designed for a Manager to give feedback to a Reporter. Any more complex discussions should happen outside Proactively, with the results recorded in the Notes section in the Web Portal.

Updated on October 6, 2021

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